Why can't I sign-up from the app?
We wanted to get our existing users an app asap and enabling sign-up would have slowed us down. It's coming soon.
Why is the app Pro-only?
We believe that the app adds significant value to ROSTR. We hope the app is the incentive/excuse that free customers need to become subscribers.
Subscribers ultimately help us invest in new technology (like native apps - which are expensive to build).
In the future, we may enable some functionality in the app for free users, but currently there are no timeframes or plans in place for that.
Can I do everything on the app that I can do on desktop?
No, some features are not built yet (e.g. the Live tab on artists) and will be coming soon.
Other features likely won't make it over to mobile because they're not a good fit for a small screen (e.g. Tour Directory).
Why Am I Having Trouble Logging In With My Phone Number?
If your phone number isn't recognized, it might be linked to a different free account you created in the past.
Steps to Resolve:
Try the option to get the code via email instead.
Contact [email protected], so we can assist further in verifying if the phone number you're using matches the one associated with your Pro account.
Why Am I Receiving The Access Code On The Wrong Email?
If you try to access the app with your phone number and the access code is sent to an unexpected email, it may be due to your phone number being linked to a different email from a previous setup.
Steps to Resolve:
Contact [email protected] so we can remove the phone number from your previous account, and you can receive the access code in your current account.
Is there an Android app?
Not at the moment. This may change in the future but we don't have a timeframe.
Where can I get help or send feedback?
Please reach out to [email protected]